Tescom 12616 Industrial Boulevard Elk River, MN 55330-2491 T (763) 441 6330 F (763) 241 3224 www.tescom.com

 

Dear TESCOM customers and partners:

Many companies talk about customer service, but few actually achieve excellent results. A Bain & Company survey found that 80 percent of surveyed companies believed they delivered a "superior experience" to their customers, when in fact their customers perceived that only 8 percent of them truly delivered a superior experience.

At TESCOM, we want you to have the best experience possible while doing business with us, and our goal is to be one of the 8% of companies delivering superior care.

Customer Service is our highest priority, and we are taking several actions to help us improve our performance. We have:

• Improved our training and development programs
  
• Applied lean techniques to our office environment, to reduce our response time to customers' requests
  
• Created a global customer service team in order to provide the same level of customer service to all our customers, regardless of their location
  
• Implemented several new mechanisms to gather feedback and input from our customers and business partners

These are just a few steps that we have taken as part of a company-wide effort that will continue for several years. We will continue to keep you updated of the improvements that we are making, and welcome your feedback and suggestions in the mean time.

Sincerely
Jon Stokes, President